The Tech on Track SWITCH Framework™
Most technology projects don't fail suddenly. They drift — decisions start stalling, stakeholder confidence erodes, and delivery momentum slows until the situation is serious enough to demand action.
The Tech on Track SWITCH Framework™ is a proprietary end-to-end IT project recovery and delivery system developed by Nadia Leung from 25 years of recovering complex projects at Accenture, Mastercard, Telstra, Optus, NBN, APA Group, and AEMO. It covers every critical moment in the project lifecycle — from independent readiness assessment before launch, to identifying warning signs in flight, to structured six-phase recovery when a project has gone off track.
The SWITCH Framework™ has three independent entry points. You do not need to start at the beginning — you start where your project is right now:
01
SWITCH Foundation Assessment™ — before the project starts
An independent structured assessment of Program readiness before launch. We evaluate seven critical dimensions: governance and decision-making, delivery planning, vendor alignment, risk management, stakeholder engagement, scope clarity, and budget and financial control — giving you an objective view of whether the Program is set up to succeed before you commit significant budget and resources.
02
SWITCH Exposure Assessment™ — project running, warning signs appearing
An independent structured assessment of a Program already in flight that is beginning to show signs of delivery risk. We surface what is actually happening across all seven dimensions — identifying the real failure indicators before they become a crisis that requires full recovery.
03
SWITCH Methodology™ — when recovery is needed
Our proprietary six-phase Program recovery framework: Stabilise, Work through root causes, Intervene with corrective actions, Track recovery metrics, Communicate relentlessly, Hand over sustainable controls. Deployed when a Program requires active recovery intervention.
Why technology Programs fail
Most technology Programs don't fail because of the technology. They fail because of what surrounds it — the governance gaps, the misaligned vendors, the unrealistic plans, and the leadership decisions that get avoided until it is too late.
In our experience across hundreds of complex Programs, the root causes are almost always the same:
- Governance gaps — no clear decision-making structure, or the wrong people making the wrong decisions
- Unclear ownership — accountability is spread too thin or sits with the wrong party
- Vendor misalignment — the vendor is managing the narrative, not the organisation
- Weak executive sponsorship — nominal commitment rather than active leadership
- Unrealistic delivery plans — milestones set to satisfy stakeholders, not reflect reality
- Uncontrolled scope — changes absorbed informally until the budget and schedule are unsalvageable
- Communication breakdown — bad news is filtered out before it reaches the people who need to act
The Tech on Track SWITCH Framework™ was designed specifically to identify and address these failure patterns — before they become a crisis, and when they already have.
Need experienced project management — without the permanent hire?
Not every technology Program is in crisis. Some organisations simply need an experienced project manager for a specific initiative — without recruiter fees, a lengthy hiring process, or a full-time salary commitment.
Tech on Track's Project Manager as a Service (PMaaS) gives you access to senior, on-shore project managers on demand. Available within a week. Scaled to what you actually need. Pay only for what you use.
- No recruiter fees: saving $20,000+
- Deployable within 2 weeks: Deployable within 2 week2, no 4–8 week recruitment timeline
- Scale up or down: match resourcing to your actual project pipeline
- On-shore: On-shore, Melbourne-based, available across Australia
- Certified practitioners: with enterprise delivery experience
PMaaS is particularly suited to organisations going through restructures, urgent short-term projects, and ongoing delivery support — PMaaS scales to
what you actually need, when you need it.
ABOUT US
Tech on Track is an Australian IT consultancy specialising in IT program recovery and on-demand project management services. We deploy the SWITCH Framework™ — a proprietary end-to-end system that assesses program health, identifies failure risk early, and recovers programs that have gone off track. For organisations that need experienced project management without the cost of a permanent hire, our Project Manager as a Service (PMaaS) provides senior on-site project managers on demand — pay only for what you use, with deployment within two weeks.
Nadia Leung — Founder & Managing Director, Tech on Track
Nadia Leung spent 25 years recovering and delivering complex IT programs at enterprise scale before founding Tech on Track in Melbourne, Australia.
A former Senior Manager at Accenture, Nadia has led programs at Mastercard (USA), Telstra, Optus, NBN, APA Group, and AEMO. She holds PMP certification (2008) and is the founder of the SWITCH Framework™ — a proprietary six-phase IT program recovery framework built from frontline delivery experience.
Tech on Track practitioners are trained to deliver to the standards Nadia has built over 25 years. The SWITCH Framework™ exists so that experience is repeatable — consistently, at scale, across Australian organisations.
What our customers are saying about us
We, at Sincore Engineering, had the pleasure of working with Tech on Track for an essential project aimed at updating our IT systems to meet Essential 8 compliance standards. Our challenge was significant we needed to modernise our infrastructure to expand our services to new customers while ensuring alignment with our organisational goals.
Tech on Track came to our aid with expertise and precision. They conducted a thorough assessment of a vendor proposal solution we were considering.
Read More (PDF Download Testimonial)
John Singh
Managing Director
Sincore Engineering PTY LTD
Nadia's Previous Engagements
